BALTIMORE – June 12, 2006 – BAA Maryland’s Quarterly Customer Service contest winner, Julian Martinez, was awarded a trip for two to Phoenix, AZ for his exemplary customer service. Julian, who works at Candy Express at the AIRMALL® at Baltimore/Washington International Thurgood Marshall Airport (BWI), demonstrated his dedication to customers, earning him this special reward.
“We believe it is very important to show our appreciation to hard-working employees,” said Pat Walsh, Vice President, BAA Maryland. “It proves how important they are to our AIRMALL® team, and gives them an extra incentive to continue to work hard to meet the needs of travelers at BWI.”
The Quarterly Customer Service Award is just one of the many ways BAA Maryland strives to maintain high-level customer satisfaction at Baltimore/Washington International Thurgood Marshall Airport and at all BAA USA AIRMALL® locations. With “Regular-Mall” pricing guaranteed and special promotions and contests, BAA makes AIRMALL® shopping fun and enjoyable. The winner of the next Quarterly Customer Service contest will win a trip to San Francisco.