When quality, satisfaction and revenue results peak, you know it’s Fraport USA.
Fraport’s industry-changing results generate the highest per-passenger spend in the airport concessions industry. Our innovative approach turns heads:
Airports Council International (ACI)
Airport Service Quality (ASQ) Awards (2020, 2017, 2009):
Best Airport by Size (25-40 Million) and Region – North America – Baltimore/Washington (BWI) (2020)
Most Improved Airports – North America: 1st Place – Cleveland (CLE) (2017)
Best Airport by Region – North America: 3rd Place – Pittsburgh (PIT) (2017)
Best Airport by Size (15-25 Million) – Baltimore/Washington (BWI), 1st Place (2009)
Airport Councils International-North America (ACI-NA)
Excellence in Airport Marketing, Communications, and Customer Service Awards (2019):
Partnering with Concessionaires/Service Providers: PIT – Honorable Mention
Excellence in Airport Concessions Awards (2017):
Best Retail Program – Large Airport: BWI, 2nd Place
Airport Minority Advisory Council (AMAC)
Airport Concessions Innovation & Inclusion Award (2018)
Airport Experience News
Best Overall Program-PIT (2018, 2016, 2013, 2006 through 2001)
Best Management Team-PIT (2017)
Best Overall Program-BWI (2007)
Condé Nast Traveler
Readers’ Choice Award: Top 10 Domestic Airport – PIT (2016)
Business Travel Poll (2009, 2007, 2006, 2003)
Readers’ Choice Award (2001)
Travel + Leisure
The World’s Best Awards: Top 10 Domestic Airport – PIT (2019, 2018, 2017)
J.D. Power and Associates
2019 North America Airport Satisfaction Study-PIT (medium-sized airports)
2010 North America Airport Satisfaction Study
Global Airport Satisfaction Study (2004, 2003, 2002)
North American Airport Passenger Satisfaction Study (2001)
Physician Committee for Responsible Medicine (PCRM)
Best airports for Healthy Food: BWI & BOS (2015, 2014)