BALTIMORE – January 18, 2006 – BAA Maryland’s Quarterly Customer Service contest winner, Tracey Hoehn, from Fire & Ice, was awarded an all-expense paid trip to Toronto, Canada for her exemplary customer service. Francine works in the AIRMALL® at Baltimore/Washington International Thurgood Marshall Airport, where she works hard to meet the needs of every traveling customer.
“We find it extremely important to reward good employees,” said Pat Walsh, Vice President, BAA Maryland. “It gives them an incentive to work hard while reminding employees how much they are truly appreciated.”
The Quarterly Customer Service Award is just one of the ways BAA Maryland strives to maintain high-level customer satisfaction at Baltimore/Washington International Thurgood Marshall Airport and at all BAA USA AIRMALL® locations. With “Regular-Mall” pricing guaranteed and special promotions and contests, BAA makes AIRMALL® shopping fun and enjoyable. The winner of the next Quarterly
Customer Service contest will win a trip to Phoenix, AZ.